Contact us
Email: apps@arvensysgroup.com
Support hours: Mon–Sat, 9:00 AM – 6:00 PM IST
Include your registered mobile number, business name, and role (shopkeeper / dealer / employee) so we can assist you faster.
Getting started
- New registration: Choose shopkeeper or dealer, verify mobile OTP or sign up with email, then complete business profile and upload required documents.
- Account approval: After document review, your account status updates in Profile. You can sign in while pending but some features may be limited.
- Forgot password: Use “Forgot password?” on the login screen with your registered email.
Orders & delivery
- Place an order: Browse catalog → add to cart → checkout → pay or choose credit where enabled.
- Track status: Open Orders to see pending, out for delivery, and delivered states.
- Reorder: From a past order, use Reorder to add the same items to cart again.
- Returns: Dealers can manage return requests from the Returns section where enabled.
Payments & invoices
- Online pay: Checkout opens Razorpay for UPI, card, net banking, and wallets.
- Wallet / ledger: Shopkeepers can view outstanding balance and payment history from Home or Wallet.
- Invoices: Available for paid orders from order detail or the Invoices quick action.
Dealer & admin
- Dealers: Manage SKUs, stock, order fulfilment, shopkeeper revenue, and settlements from your dashboard tabs.
- Employees: Onboard shopkeepers and dealers in your assigned network from the Network tab.
- Admins: Review onboarding, finance settlements, team approvals, and platform orders from admin tabs.
Legal & privacy
Read our Privacy Policy and Terms of Service for how we handle your data and platform rules.